Compass Technology Group Terms and Conditions

Last Updated: 3/25/2025

Compass Technology Group (“us”, “we”, or “our”) operates https://compasstech.com.

This policy outlines how we collect, use, disclose, and protect your information when visiting www.compasstech.com. Your data helps us improve the website, send marketing communications, and respond to inquiries. By using our site, you consent to the collection and use of your information as described in this policy. See below for more details.

GENERAL TERMS AND CONDITIONS OF PURCHASE

1. Definitions

“Seller” refers to Compass Technology Group, LLC.

“Buyer” refers to the entity purchasing goods or services from Seller.

2. Scope of work and Performance

These Terms and Conditions apply to all sales of Goods by Seller to Buyer unless otherwise agreed in writing by an authorized representative of Seller. Seller’s acceptance of any Buyer purchase order or amendment is expressly conditioned upon Buyer’s acceptance of these Terms and Conditions. Any terms or conditions in Buyer’s purchase order or other documents that conflict with, add to, or modify these Terms and Conditions are expressly rejected and shall be of no effect unless specifically accepted in writing by Seller. Seller’s failure to object to any such terms shall not be construed as acceptance or waiver of these Terms and Conditions. A binding agreement shall be formed upon the earlier of (i) Seller’s written acknowledgment of Buyer’s purchase order, (ii) commencement of performance by Seller, or (iii) delivery of Goods or performance of Services by Seller.

3. Orders and Acceptance

• All orders are subject to written acceptance by Seller. No order shall be binding upon Seller unless confirmed in writing.
• No modifications or cancellations are permitted without Seller’s prior written consent. Seller reserves the right to impose reasonable charges for any approved modifications or cancellations.
• Buyer must provide accurate specifications and requirements at the time of order placement. Seller shall not be liable for any delays, costs, or issues arising from inaccurate or incomplete information provided by Buyer.

4. Prices and Payment

• Prices are as specified in Seller’s quotation and are exclusive of taxes, duties, and shipping costs unless otherwise stated.
• Payment terms are net 30 days from invoice date unless otherwise agreed in writing.
• Late payments are subject to interest at 2% per month, or the maximum rate allowed by law.
• Buyer is responsible for all bank fees, transaction charges, or other costs incurred in connection with the payment of invoices.

5. Delivery and Risk of Loss

• Delivery terms are as specified in the order confirmation or as otherwise agreed upon in writing by both parties.
• Risk of loss or damage to Goods passes to Buyer upon shipment from Seller’s facility, regardless of the shipping method or destination.
• Seller shall not be liable for delays in delivery due to force majeure events, including but not limited to acts of God, strikes, government actions, or other causes beyond Seller’s reasonable control.
• Buyer must inspect the delivered Goods within 5 to 10 days of receipt and notify Seller in writing of any discrepancies, damages, or shortages. Failure to notify Seller within this period shall be deemed acceptance of the Goods as delivered.
• Any claims for discrepancies or damages must include adequate documentation, including photographs or other evidence as requested by Seller.

6. Warranty

• Seller warrants that Goods will conform to Seller’s specifications and be free from material defects for a period of 12 to 24 months from the date of delivery to Buyer.
• This warranty does not cover normal wear and tear, misuse, improper installation or maintenance, or unauthorized modifications.
• Buyer’s exclusive remedy for breach of warranty shall be, at Seller’s discretion, repair, replacement, or a refund of the purchase price for the defective Goods.
• Seller makes no warranty regarding the performance of the Goods if they are improperly installed, maintained, or used outside their intended purpose or in violation of Seller’s instructions.
• All warranty claims must be submitted in writing within 30 days of the discovery of the defect and must include detailed information and, if requested, return of the defective Goods for examination.

7. Limitation of Liability

• Seller’s liability for any claim shall not exceed the purchase price of the affected Goods.
• Seller shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of business, or damage to reputation, even if Seller has been advised of the possibility of such damages.
• Buyer assumes all risks associated with the improper use, installation, or maintenance of Goods, including any failure to follow Seller’s instructions or recommendations.

8. Compliance with Laws

• Buyer shall comply with all applicable laws, regulations, and export controls regarding the purchase, use, resale, or distribution of Goods, including any relevant local, state, and federal laws.
• Seller reserves the right to refuse or cancel any order at its discretion if it believes that the order may result in a violation of applicable laws, regulations, or export controls.
• Buyer agrees to indemnify and hold harmless Seller from any claims, damages, or liabilities arising from Buyer’s failure to comply with such laws and regulations.

9. Export Control

• Buyer agrees to comply with all U.S. and international export control laws, regulations, and policies, including but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
• Buyer shall not export or re-export any Goods, or any products derived from the Goods, without obtaining all necessary government approvals and licenses as required by applicable laws.
• Buyer shall provide end-user certification and, upon request, document their compliance with ITAR/EAR, including providing any required assurances or disclosures regarding the final destination and intended use of the Goods.
• Buyer acknowledges that Seller may refuse to sell, export, or ship Goods if Seller believes the transaction may violate applicable export control laws or regulations.

10. Governing Law and Dispute Resolution

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the Georgia/United States, without regard to its conflict of laws principles.
• Any disputes shall be resolved through arbitration in Alpharetta, GA/United States in accordance with American Arbitration Association (AAA).
• The arbitration shall be conducted by a single arbitrator, and the language of arbitration shall be English. The decision of the arbitrator shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

11. Supplier Quality Compliance

• As part of Compass Technology Group, LLC’s commitment to quality management and compliance with AS9100D, all external suppliers must adhere to Clause 8.4.3 – Control of Externally Provided Processes, Products, and Services, including:
• Ensuring personnel are aware of their contribution to product and service conformity and safety.
• Maintaining ethical behavior in business practices.
• Implementing strict sourcing controls to prevent the use of counterfeit parts.

12. Requirements for External Providers

• Suppliers must adhere to all specifications provided by Compass Technology Group, including technical drawings, designs, descriptions, and other relevant documentation necessary to fulfill the order accurately.
• All externally provided products, services, and processes must meet predefined quality requirements. Suppliers are responsible for ensuring compliance through proper testing, verification, or validation before delivery. Any specific approval requirements will be communicated, and suppliers must maintain records demonstrating conformance.
• All externally provided products, services, and processes are subject to inspection and testing
• Suppliers must employ personnel with the necessary competencies and qualifications to ensure the quality and reliability of the products and services provided. Training records and evidence of competency must be available upon request.
• Quality management system requirements must be followed as specified, including adherence to required procedures, quality control measures, and objectives set by Compass Technology Group.

 

Monitoring and measurement processes must be in place to ensure compliance with quality standards. Products, services, and processes will be subject to inspection and testing, with suppliers expected to use appropriate measurement tools that meet accuracy and calibration standards.

13. Compliance Assurance

• Suppliers must ensure all products, services, and processes meet the specified quality standards.
• Supplier will provide clearly defined specifications for externally provided products, services, or processes.
• suppliers must adhere to all provided technical drawings, descriptions, or other relevant documents to ensure compliance with order requirements.
• Regular performance monitoring, reporting, and corrective actions for non-conformance are required.
• Compass Technology Group reserves the right to audit suppliers and request documentation to verify compliance with AS9100D requirements. Suppliers must grant access to records, facilities, and personnel as necessary to confirm adherence to quality and regulatory standards.
• Suppliers must align with the company’s quality management system and consider the impact of their processes, products, and services on overall quality objectives.

14. Record Retention

• Buyer and Supplier must maintain records related to the purchase, manufacture, and quality of Goods for a minimum of 3 years.
• Such records shall be made available for review by Seller, its authorized representatives, or applicable regulatory authorities upon request, in accordance with relevant laws, regulations, and industry standards.
• Buyer and Supplier agree to cooperate with Seller and regulatory authorities in providing any necessary documentation or access to records for compliance, audit, or investigation purposes.

15. Communication and Documentation

• Clear and effective communication must be maintained to ensure all requirements are understood and agreed upon. This may involve contractual agreements, purchase orders, specifications, or quality agreements
• Documentation provided to suppliers must be controlled and reviewed regularly to maintain relevance and accuracy. Suppliers are expected to maintain up-to-date records related to quality, approvals, and compliance.

16. Ethical Standards & Code of Conduct

• Buyer and Supplier agree to uphold the highest ethical standards in all business practices, including compliance with all applicable laws and regulations governing ethical conduct.
• Bribery, forced labor, child labor, corruption, or any form of unethical behavior will not be tolerated under any circumstances.
• Any violation of these ethical standards by Buyer, Supplier, or their representatives shall be deemed a material breach of this agreement and may result in immediate termination of the contract, along with any legal remedies available to Seller.
• Seller reserves the right to conduct investigations and request documentation to ensure compliance with these ethical standards.

17. Counterfeit Parts Prevention

• Supplier shall establish and maintain procedures and controls to prevent counterfeit parts from entering the supply chain and ensure that all Goods are genuine and conform to the specified requirements.
• Any suspected counterfeit parts must be immediately reported to Seller in writing, including full details of the suspected part and the circumstances of its detection.
• Seller reserves the right to reject any counterfeit parts and to notify regulatory authorities or relevant industry bodies, as necessary, regarding the presence of counterfeit goods in the supply chain.
• Supplier agrees to cooperate fully in the investigation of any suspected counterfeit parts and to provide any necessary documentation or information to Seller or regulatory authorities.

 

Entire Agreement

• These Terms and Conditions, together with any documents expressly incorporated by reference, constitute the entire agreement between Seller and Buyer with respect to the sale of Goods.
• This agreement supersedes and replaces all prior agreements, understandings, negotiations, and representations, whether written or oral, between the parties related to the subject matter hereof.
• Any amendments or modifications to this agreement must be made in writing and signed by authorized representatives of both parties.

Contact Us

If you have any questions about the terms and conditions, please contact us at [email protected].